First, write to us
Send your complaint in writing to contact@vraiegrandeur.fr, quoting the reference of your quote or order. We reply within 24 working hours and look for a solution with you.
Then, the mediator
If our reply does not satisfy you, or if you receive no reply from us, you can refer the matter free of charge to the consumer mediator we come under, within one year of your written complaint:
CM2C, Centre de la médiation de la consommation des conciliateurs de justice (the consumer mediation centre of the justice conciliators)
49 rue de Ponthieu, 75008 Paris, France
www.cm2c.net
You can refer the matter by the online form at www.cm2c.net, or by post to the address above. Attach a copy of your written complaint and give our SIREN number (French company registration number): 106 970 932.